Terms of Service

Mavonexlir (hereinafter referred to as “we”) provides this Service Policy to outline the overall service rules and order handling process on our website.

This page serves as a general service overview. For detailed terms, please refer to the corresponding individual policy pages.

1. Scope of Services

This Service Policy applies to all website activities, including browsing, placing orders, payment, and after-sales services.

2. User Information & Website Usage

Users are required to ensure that all provided information is accurate and complete to support smooth order processing and service handling.

We process orders and provide services based on the information submitted by users.

3. Product & Inventory Information

Product details, stock availability, and pricing displayed on the website are based on real-time information and may be updated when necessary.

4. Orders & Payment

Orders enter the processing stage once payment is successfully completed.

Accepted payment methods include American Express, JCB, Mastercard, Discover, Diners Club, and VISA.

5. Shipping Information

Shipping fees and delivery arrangements are determined based on order value and processing conditions:

Orders of $170 or more (including $170) qualify for free shipping. Orders below $170 are charged a flat $6.99 shipping fee.

Order processing time: 1–3 business days. Shipping time: 7–9 business days.

Full details can be found here: Shipping Policy

6. Order Cancellation

Order cancellation is subject to processing status. For full details, please refer to: Order Cancellation Policy

7. Return & Exchange

Returns and exchanges are available within 30 days after delivery if eligibility conditions are met.

For full details, please refer to: Return & Exchange Policy

8. Refund Information

Refunds are processed once eligibility requirements are met and approval is completed.

For details regarding refund methods and timelines, please refer to: Refund Policy

9. Privacy & Data Handling

For information on how user data is collected, used, and protected, please refer to: Privacy Policy

10. Service Updates

We may update this Service Policy from time to time. The latest version will take effect once published on this page.

11. Contact Information

Contact Address: 3600 ESTHER PL, BALTIMORE, MD 21224, United States
Customer Service Phone: +1 (920) 427-5020
Customer Service Email: client@mavonexlir.com
Service Hours: Monday to Friday, 9:00–17:00 (EST)